Safety
Safety, Paramount
We own no aircraft. Every flight is operated by a fully certificated air carrier, chosen for the journey and vetted before it is confirmed.
Safety
Your safety, paramount
We are a broker, not an operator — and that independence is the foundation of how we protect you. Every flight is operated by a fully certificated air carrier, selected and vetted for the journey.
Certificated operators only
Every charter is operated by an FAR Part 135 — or foreign-equivalent — certificated air carrier that retains full operational control of the aircraft and crew.
Independently vetted
We review each operator's certification, insurance, maintenance record and crew currency before a flight is confirmed — and decline anything that falls short.
Audited to leading standards
We give preference to operators independently audited to recognised safety programmes such as ARGUS, Wyvern and IS-BAO.
Members of the industry
JETPAX holds membership of the NBAA, MEBAA, EBAA and ABAA — bodies that set the standard for business aviation worldwide.
Questions
What travellers ask us about safety
Is JETPAX an airline or an operator?
Neither. JETPAX is a charter broker: we do not own or operate aircraft. We source, negotiate and manage your flight across a vetted network of certificated carriers. Every flight is flown by an operator holding the appropriate authority — a CASA Air Operator's Certificate in Australia, FAA Part 135 certification in the United States, or the local equivalent.
Why use a broker rather than booking directly with an operator?
An operator can only sell you its own fleet. A broker compares the entire market — aircraft type, positioning, price and safety record — and negotiates on your side of the table. And when weather or a mechanical issue intervenes, your broker re-sources the flight across the network rather than leaving you to begin again.
How does JETPAX vet its operators?
Every operator must hold a valid Air Operator's Certificate or Part 135 authority before we will use them. Beyond that regulatory floor, we favour carriers with independent safety audits — ARGUS ratings, Wyvern certification or IS-BAO registration — and review insurance cover, fleet age and crew experience. Operators that fall short are simply not used.
What do ARGUS, Wyvern and IS-BAO mean?
They are independent safety-audit programmes that assess operators beyond minimum regulation. ARGUS rates charter operators across tiers up to Platinum; Wyvern's Wingman standard adds on-site audits of an operator's safety management system; IS-BAO is an ICAO-modelled international standard administered by the International Business Aviation Council. All three are voluntary — which is precisely why they signal a serious operator.
Who is responsible for the flight itself?
The operator. Its pilots hold command of the aircraft, its maintenance organisation keeps it airworthy, and its certificate places it under direct oversight by CASA, the FAA or the relevant national authority. JETPAX's role is to put you on the right aircraft with the right operator, and to manage everything that surrounds the flight.
Why do long-haul private flights carry extra crew?
Because regulators strictly limit the hours a crew may fly and remain on duty before mandatory rest. Long-haul and ultra-long-range sectors therefore carry an augmented crew — additional pilots who rotate through a dedicated onboard rest area so a fresh crew is always at the controls. It is planned, costed and rostered into every long-range quote from the outset.
More on how we work in the full FAQ and on why JETPAX.
Ask us anything about an operator
Before you fly, we will tell you who is operating the aircraft, what they are audited to, and why we chose them for your journey.
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